Welcome
Quintessential example of work stress
Five areas
Getting Focused—Three Deep Breaths, Take a Walk, Mirror Image
Gratitude—Journal (3 things), Thank You Notes
Empathy—Finding Common Ground, Walk in Someone Else’s Shoes
Being Positive—One Positive Thing, What’s the Worst Thing?
Kindness—Consistent Kindness (e.g., overtipping), Secret Kindness
Resources for further exploration
Wrap-up